Guest Service Management

Catalog description

Resident Prerequisite: HMGT 310 or SMGT 310 Online Prerequisite: SMGT 200 and SMGT 201 and SMGT 302 and SMGT 305 and SMGT 310 and SMGT 312 This course addresses the elements included in delivering memorable guest experiences. Topics include concepts of service, guest behavior, perceptions and satisfaction, service compliance standards, assessment methods and service recovery strategies. Students will then learn how to leverage their understanding of these concepts to establish service culture and strategies to meet organizational goals within the context of sport and hospitality organizations.