- Health Care Systems

Catalog description

This introductory course encompasses a policy and politics angle of health care's three persistent issues - access, cost and quality. The roles of patients, physicians, hospitals, insurers, and pharmaceutical companies will be established. The interaction between the government and these different groups will also be covered. Current national health care policy initiatives and the interests of class members will drive the class. In addition, this course is designed to inform the manager of key metrics that all employees are responsible for in which the manager must report. Topics include Customer Satisfaction, Employee Engagement, Safety, and financial outcomes. The importance of Dashboards and their expanded use for application of metric tracking will be addressed.