- Hospitality Workforce Strategy & Talent Analytics

Catalog description

This course examines strategic workforce planning and talent analytics within hospitality and service organizations. Students explore how staffing decisions, performance management systems, compensation strategies, and labor forecasting influence service quality, operational efficiency, and financial performance. Topics include workforce planning models, productivity metrics, turnover analysis, labor cost control, HR information systems (HRIS), diversity and inclusion, and labor law compliance. Emphasis is placed on data-informed decision-making, alignment between workforce strategy and organizational goals, and ethical leadership in hospitality contexts.