- Lodging Operations and Hotel Management

Catalog description

This course examines the management of lodging operations, emphasizing the coordination of key functional areas including front office, housekeeping, engineering and maintenance, and food and beverage. Students explore how operational systems, service processes, technology platforms, and cross-departmental collaboration influence guest satisfaction, operational efficiency, and financial performance. Topics include property management systems (PMS), reservations and distribution channels, operational aspects of revenue management, regulatory compliance, sustainability practices, and performance measurement within lodging environments.