Information Technology Support Fundamentals I

Catalog description

This course provides an introductory level of understanding and experience in the areas of hardware, software, operating systems, networking, and troubleshooting computer problems. Students will get a basic understanding about the role of the IT Support professional, customer service skills, the incident management process, and tools used for help desk management. Successful completion of this course results in the completion of courses one and two in the Google It Support Professional Certificate program (this Google certificate consists of five total courses).