Public Sector Community Relations and Customer Service

Catalog description

This course details the public education planning process and the importance of effective community and media relations in carrying out the mission of public agencies. It places special emphasis on handling customer service and customer relations issues, research, ethics, and communication. The culmination of this course may be a tour of a media facility such as a television or radio station, or a newspaper production facility, an interview with a media reporter, or another appropriate activity. This course provides instruction commensurate with most recommendations of NFPA Standard 1041, Public Fire and Life Safety Educator, Levels I and II, and FEMA's Public Information Officer program. This course is cross-listed as EMGT 1350 Public Sector Community Relations and Customer Service and FIRE 1350 Public Sector Community Relations and Customer Service. Students who have taken the course under the alternative course ID should not take this course.