IT 36340

HELP DESK SUPPORT

Kent State University · UGRD · Fall 2026

1 section

Catalog description

Examines the role of the IT help desk in modern organizations, including service models, customer communication, ticketing and knowledge management, troubleshooting methods, metrics and escalation and security and privacy practices. Students practice professional support using common tools for remote assistance, documentation and incident tracking.

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Class #kent_kent-IT36340Fall 2026UGRD3 credits

Days & times: No scheduled meeting time
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Instructor: Staff

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