Business Process Management

Catalog description

The course addresses the methods and techniques required to analyze, design, implement, automate, and evaluate business processes. It introduces key concepts, process design principles, and approaches to business process management. Students learn to analyze organizational performance from a process perspective and identify, document, model, assess, and improve core business processes. The course will include hands-on exercises in an ERP system to demonstrate business process integration. The challenges and approaches to organizational change, domestic and offshore outsourcing, and inter-organizational processes will be discussed.