Strategic Analytics for Hospitality Managers

Catalog description

This course focuses on the analysis of data as they apply to operational and financial decision making. Stemming from the operational hospitality manager’s perspective, industry-specific tools are used to conduct predictive and prescriptive analytics, and financial and non-financial performance analysis, including but not limited to, service measurement, expenses and profitability, turnover and human resources information, guest satisfaction, competitor performance data, and other measures of operational performance in hospitality.