Managing Services Organization

Catalog description

Major management/leadership theories definitions are explored in the context of the service organization. Emphasis is on global, cross-cultural change situations, analyzing leader-follower behaviors, and team-building. The course integrates diversity of thought, custom, culture, belief structures; and applies these to deliver competitively superior services. Critical thinking, analysis, original design, and communication skills are exercised. (Previously NJCU Course MGMT-713)