Operations Management - Process Management

Catalog description

This course explores concepts, methods, and techniques that support the design, improvement, management, configuration, enactment, and analysis of business processes that deliver lean and customer focused business processes. Students will learn how to organize process improvement initiatives and how to make improvements to work processes. Students will be introduced to techniques for setting organizational priorities for process improvement initiatives and for selecting projects that align with such priorities. Students will be able to understand business process from a management and process analyst perspective, analytical frameworks and general principles for managing business processes.