Sales & Customer Service Business Management/Marketing

Catalog description

The student will study and practice sales and customer service skills. He/she will be able to identify customer needs, communicate the selling points of a product, demonstrate the techniques of making a sale, and describe how to establish long-term relationships with clients by providing follow-up and customer service after the sale. AAS: Business elective. Course Outcomes At the end of this course, students will be able to: Identify potential customers Determine if a prospect has the need, reso