Customer Relations Air Condit & Refrigeration

Catalog description

The student will be introduced to customer service soft skills practiced by HVAC/R and Energy Auditing professionals in the field. These skills will focus on determining customer's wants and requests, and to analyze and recognize savings and costs associated with various strategies of energy reduction and strategies for long term energy reduction and sustainable goals. Course Outcomes At the end of this course, students will be able to: Identify the difference between customer needs and desires