ITSP 175IT Customer Support and Helpdesk Software

Ivy Tech Community College · 3 credits · UGRD

Catalog

PREREQUISITES: INFM 109 Informatics Fundamentals. COREQUISITES: INFM 109 Informatics Fundamentals CATALOG DESCRIPTION: Students will acquire the skills and knowledge needed to provide tier 1 technical support services. The student will learn troubleshooting and problem solving in working with end users using various digital tools such as helpdesk software, knowledge bases, ticket management systems, and other tier 1 computer related support services. Students will learn how to implement hands-on technical support and troubleshooting over various media infrastructures: telephones, online by e-mail, and/or live support software on a website.

Recent sections

Fall 2026 · 10 sections

Section	Days & time	Location	Instructor
20612Class #20612	Tu Th · 1:00 – 3:00 PM2026-10-27 - 2026-12-17	Lafayette / Ivy Hall / IVY 2176	TBA
20612 notes: Component: Lecture; Part of term: Fall 2026 - 2nd 8 Weeks; Instructor not yet assigned in the official SIS; Instructional method: Learn Anywhere

21035Class #21035	Mo We · 1:00 – 3:50 PM2026-08-24 - 2026-10-14	Fort Wayne / Steel Dynamics Busse Tech Cent / FWNSD VIRTUAL	Monroe, Precinta Janel
21035 notes: Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Virtual Instruction

21550Class #21550	Tu Th · 4:00 – 5:55 PM2026-10-27 - 2026-12-17	Lake County(Gary/E Chic/Crown) / Virtual Courses Lake County / INTA6V VIRTUAL	Senou, Olohu Togni Marie-Claret
21550 notes: Component: Lecture; Part of term: Fall 2026 - 2nd 8 Weeks; Instructional method: Virtual Instruction

23263Class #23263	Time not published2026-08-24 - 2026-10-18	Online Only Classes (IvyOnline) / Internet Course / WWW	Knoblett, Caleb P
23263 notes: Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Online Only

24982Class #24982	Time not published2026-10-26 - 2026-12-20	Online Only Classes (IvyOnline) / Internet Course / WWW	Chasteen, Constance L
24982 notes: Component: Lecture; Part of term: Fall 2026 - 2nd 8 Weeks; Instructional method: Online Only

28877Class #28877	Mo We · 1:00 – 3:50 PM2026-10-26 - 2026-12-16	South Bend/Elkhart / Virtual South Bend / VRTSB NOROOM	Blibo, Edward
28877 notes: Component: Lecture; Part of term: Fall 2026 - 2nd 8 Weeks; Instructional method: Virtual Instruction

31155Class #31155	Th · 6:00 – 8:50 PM2026-08-27 - 2026-10-15	Kokomo / Main Building / EMAIN VIRTUAL	Leonard, John
31155 notes: Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Virtual Instruction

35289Class #35289	Mo Tu We Th Fr · 9:52 – 11:19 AM2026-08-05 - 2026-12-18	Columbus / Columbus Signature Academy / COLSA	Camara, Bess Ann
35289 notes: Component: Lecture; Part of term: Fall 2026 - Dual Enrollment; Instructional method: Traditional

38063Class #38063	Time not published2026-08-24 - 2026-10-18	Online Only Classes (IvyOnline) / Internet Course / WWW	Dugan, Shannon M
38063 notes: Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Online Only