ITSP 175
IT Customer Support and Helpdesk Software
Ivy Tech Community College · UGRD · Fall 2026
Catalog description
PREREQUISITES: INFM 109 Informatics Fundamentals. COREQUISITES: INFM 109 Informatics Fundamentals CATALOG DESCRIPTION: Students will acquire the skills and knowledge needed to provide tier 1 technical support services. The student will learn troubleshooting and problem solving in working with end users using various digital tools such as helpdesk software, knowledge bases, ticket management systems, and other tier 1 computer related support services. Students will learn how to implement hands-on technical support and troubleshooting over various media infrastructures: telephones, online by e-mail, and/or live support software on a website.
Sections
Current meeting, instructor, credit, and enrollment details
20612
13 openSeats: 5/18 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- TR 1300-1500
- Meeting dates
- 2026-10-27 - 2026-12-17
- Location
- Lafayette / Ivy Hall / IVY 2176
- Instructor
- TBA
Section notes
Component: Lecture; Part of term: Fall 2026 - 2nd 8 Weeks; Instructor not yet assigned in the official SIS; Instructional method: Learn Anywhere
21034
14 openSeats: 1/15 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- MW 1300-1550
- Meeting dates
- 2026-08-24 - 2026-10-14
- Location
- Fort Wayne / Coliseum Campus / FWCCC CC2356
- Instructor
- Monroe, Precinta Janel
Section notes
Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Traditional
21035
25 openSeats: 5/30 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- MW 1300-1550
- Meeting dates
- 2026-08-24 - 2026-10-14
- Location
- Fort Wayne / Steel Dynamics Busse Tech Cent / FWNSD VIRTUAL
- Instructor
- Monroe, Precinta Janel
Section notes
Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Virtual Instruction
21550
17 openSeats: 3/20 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- TR 1600-1755
- Meeting dates
- 2026-10-27 - 2026-12-17
- Location
- Lake County(Gary/E Chic/Crown) / Virtual Courses Lake County / INTA6V VIRTUAL
- Instructor
- Senou, Olohu Togni Marie-Claret
Section notes
Component: Lecture; Part of term: Fall 2026 - 2nd 8 Weeks; Instructional method: Virtual Instruction
23263
5 openSeats: 25/30 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- No scheduled meeting time
- Meeting dates
- 2026-08-24 - 2026-10-18
- Location
- Online Only Classes (IvyOnline) / Internet Course / WWW
- Instructor
- Knoblett, Caleb P
Section notes
Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Online Only
24982
5 openSeats: 25/30 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- No scheduled meeting time
- Meeting dates
- 2026-10-26 - 2026-12-20
- Location
- Online Only Classes (IvyOnline) / Internet Course / WWW
- Instructor
- Chasteen, Constance L
Section notes
Component: Lecture; Part of term: Fall 2026 - 2nd 8 Weeks; Instructional method: Online Only
28877
17 openSeats: 3/20 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- MW 1300-1550
- Meeting dates
- 2026-10-26 - 2026-12-16
- Location
- South Bend/Elkhart / Virtual South Bend / VRTSB NOROOM
- Instructor
- Blibo, Edward
Section notes
Component: Lecture; Part of term: Fall 2026 - 2nd 8 Weeks; Instructional method: Virtual Instruction
31155
13 openSeats: 7/20 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- R 1800-2050
- Meeting dates
- 2026-08-27 - 2026-10-15
- Location
- Kokomo / Main Building / EMAIN VIRTUAL
- Instructor
- Leonard, John
Section notes
Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Virtual Instruction
35289
10 openSeats: 15/25 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- MTWRF 0952-1119
- Meeting dates
- 2026-08-05 - 2026-12-18
- Location
- Columbus / Columbus Signature Academy / COLSA
- Instructor
- Camara, Bess Ann
Section notes
Component: Lecture; Part of term: Fall 2026 - Dual Enrollment; Instructional method: Traditional
38063
24 openSeats: 6/30 seats Last recorded: Aug 15, 2026, 3:14 PM- Days & times
- No scheduled meeting time
- Meeting dates
- 2026-08-24 - 2026-10-18
- Location
- Online Only Classes (IvyOnline) / Internet Course / WWW
- Instructor
- Dugan, Shannon M
Section notes
Component: Lecture; Part of term: Fall 2026 - 1st 8 Weeks; Instructional method: Online Only