ITSP 132IT Support Essentials I

Catalog

PREREQUISITES: INFM 109 Informatics Fundamentals or CSCI 101 Computer Science I or SDEV 120 Computing Logic. COREQUISITES: INFM 109 Informatics Fundamentals or CSCI 101 Computer Science I or SDEV 120 Computing Logic. CATALOG DESCRIPTION: Delivers the necessary competencies with hands-on experience in the lab for an entry-level Information Technology professional. Students will have the knowledge required to assemble components based on customer requirements, install, configure and maintain PCs and mobile devices for end users, understand the basics of networking, properly and safely diagnose, resolve and document common hardware and network issues while applying troubleshooting skills. Students will also learn the basics of virtualization, scripting, desktop imaging, and deployment.