Sales and Service Management

Catalog description

PREREQUISITES: None. CATALOG DESCRIPTION: Encompasses the use of blueprints, specifications, application data sheets, bid forms and contracts in estimating materials and labor in the HVAC business. Includes advertising, direct labor, indirect labor, overhead, warranty costs, taxes, permits, subcontracts, margins, mark-ups and profit. Provides students with the opportunity to estimate service contracts and study service organization, service procedures, record keeping, parts inventory control, and liability insurance.