Introduction to Assertion

Catalog description

This course introduces students to the theoretical principles underlying assertive behavior and the practical application of these principles in their communication with others, including in the workplace. The course covers the distinctions among assertive, aggressive and non-assertive behaviors and the causes and consequences of these behavioral styles. Included will be discussions of the relationship between assertion and self-esteem, success, problem resolution, positive relationships, and health. In addition, strategies for establishing and maintaining your professional image in the workplace using work place rules and etiquette will be covered.