Quality & Continuous Improvement

Catalog description

This course introduces students to quality management principles and continuous improvement methodologies essential for optimizing revenue operations and driving sustainable business performance. Students will explore foundational frameworks and approaches to identify inefficiencies, eliminate waste, and enhance processes across marketing, sales, and customer success functions. Through applied learning experiences, students will analyze real-world business processes, utilize data and AI tools to measure quality metrics and develop actionable improvement strategies that enhance customer experience and revenue outcomes. This course is part of the Revenue Operations stackable certificate and prepares students to lead continuous improvement initiatives that create measurable value in diverse business contexts.