MSM 5350
Customer Relationship Management
Indiana Institute of Technology · UGRD · Fall 2026
1 section
Catalog description
Students will analyze organizations to develop effective strategies for customer relationship management. Students will evaluate customer touch points to improve customer service and build customer loyalty. Students will develop models to identify and measure individual perceptions to determine real customer needs.
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001
Availability not recently verifiedClass #indiana_professional_studies-0870Fall 2026UGRD3 credits
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