Enterprise Information Processes

Catalog description

This course is a study of ERP for IS managers. It is a process-oriented, organizational view of the management and implementation of Information Systems. Integrated and emerging technology based solutions are used to plan and develop processes. Students will develop process designs and the corresponding metrics to be used for evaluation of the processes in the EIP systems. Topics included: process analysis, risk management analysis, process design and implementation, supply management for information systems and resources, customer relationship management, developing criteria for deliverables and SLAs (Service Level Agreements), and strategic outsourcing decisions.