Problem Solving

Catalog description

Introduces the Toyota Business Practice model, the 8 step Toyota Problem Solving method, and the 10-part Toyota Drive and Dedication model. Instructs the students to clarify the problem, break it down to analyze it, set achievable targets, analyze the root cause, develop countermeasures, evaluate results and the process, standardize the results, and learn from failures. Fosters the development of a customer first philosophy involving all the stakeholders. Lecture: 1 credit (15 contact hours).