Quality Management. 3 credits

Catalog description

Provides an understanding of the multifaceted nature of quality management by addressing topics such as quality philosophies, total quality management and continuous improvement, design quality, statistical process control, and managing quality in information systems development. Discusses Lean Operations, Six Sigma, ISO 9000, and Capability Maturity Model Integration. Uses software, case studies. A third attempt will require academic advisor approval.Offered by Information Sys and Ops Mngmnt. Limited to two attempts.