Knowledge Management and Collaborative Work. 3 credits

Catalog description

Provides an in-depth look at knowledge management, introducing key models and frameworks for understanding and analyzing all aspects of the Knowledge Management cycle, from knowledge creation and knowledge capture to knowledge sharing, knowledge dissemination and knowledge utilization, emphasizing the collaborative aspect of knowledge work. A range of specific KM processes, methods and tools are discussed (lessons learned, best practices, After-Action-Reviews, storytelling) and some are also practiced in class (knowledge cafes, peer assist). Finally, the class covers the steps necessary to develop a KM strategy and real-world barriers and pitfalls to be aware of in order to lead a successful KM effort within any organization.Offered by Schar Public Policy/Admin. May not be repeated for credit.