Quality Management

Catalog description

This course will be examined as a comprehensive managerial responsibility. The various philosophies, concepts, practices and methods of quality management are studied and evaluated using a broad and integrated approach including case studies. This course introduces the principles, techniques, and basic tools of quality and business process improvement used by organizations. Topics include continuous process improvement, performance measures, Statistical Process Control, and benchmarking, as well as the use of various management tools to achieve continuous process improvement and customer satisfaction. This course explores how various tools are implemented to aid in quality and process improvement in the supply chain.