Damage Analysis, Estimating and Customer Service

Catalog description

This course introduces students to the process of analyzing damage and creating estimates for repair. Students will learn the importance of customer service, the terminology used in estimate writing, how to check for vehicle damage, list parts sources, determine labor allowances, calculate judgment times, create computerized estimates and identify parts. This course includes an Applied Skills Lab where students demonstrate the job skills of an entry technician. Lab time requires students to perform heavy lifting, standing for long periods of time, organization and working in a physically demanding environment.