CSR 197

Customer Service Representative Business Practices

Estrella Mountain Community College · UGRD · Fall 2026

1 section

Catalog description

Introduction to business practices for the customer service representative. Includes organization types and structures as well as essential business communication techniques and foundational skills. Also covers professional telephone techniques. Prerequisites: None.

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Class #estrella_mountain-1876Fall 2026UGRD2 credits

Days & times: No scheduled meeting time
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Instructor: Staff

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