CSR 148

Health Care Insurance: Customer Service

Estrella Mountain Community College · UGRD · Fall 2026

1 section

Catalog description

Overview of customer service standards and objectives for health care insurance phone inquiries. Covers customer service solution processes, including first call resolution, account inquires, member eligibility and benefits. Health care regulations also covered. Prerequisites: None.

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Class #estrella_mountain-1859Fall 2026UGRD4 credits

Days & times: No scheduled meeting time
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Instructor: Staff

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