Customer Serv. Operations ((1 Credit))

Catalog description

This course explores internal and external customers and how to deliver value to both. Upon completion of this course, students will be able to describe the management of customer relationships including the importance of communication, perceptions, understanding the product & service and knowing quality as it pertains to customer service. Associated careers are Customer Service Manager, Call Center Supervisor, Customer Support Agent, Service Recovery Specialist, Service Quality Assurance Manager, and Compliance Specialist.