Global Maintenance Resource Management

Catalog description

In this course, students will examine the leadership role in Maintenance Resource Management (MRM) principles and applications, to include compliance with Federal Aviation Administration and European Aviation Safety Agency guidelines. Specific emphasis is placed on management's role in the five pillars of MRM: communication, decision-making, situational awareness, workload management, and teamwork skills, as they pertain to awareness and mitigation of latent and active failures. The overall objective is to manage maintenance technical skills, interpersonal skills, and human performance and cognition in a way that increases communication effectiveness and enhances safety. Included are the foundations in Crew Resource Management, the dirty dozen, and case studies in aircraft accidents attributed to maintenance failures.