MKTG 372
Emotional Intelligence
Duquesne University · UGRD · Fall 2026
Catalog description
Emotional Intelligence (EI or EQ) is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way. This course will help students identify, adopt, and practice the emotional intelligence (soft) skills necessary for workplace and personal success. Individuals who have stronger soft skills are more marketable on the job market, are promoted more frequently, and make higher wages. Excellent soft skills also lead individuals to experience more happiness, less anxiety, and have improved relationships. These individuals are also better at communicating, defusing conflict, empathizing, and overcoming challenges.
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