Process Thinking and Quality Improvement in Health Care

Catalog description

Quality improvement and process thinking; you've likely heard these phrases before. But what do they mean for the health care industry? In this course, you'll examine how principles developed and refined in manufacturing can be applied to healthcare. You'll examine case studies that explore the impact of changing processes and talk with your peers about what quality means for the healthcare industry. You'll access resources to help you identify the best solution to a problem, to analyze your data for useful information and to identify the root causes of a problem. (EMHA-EL)