Mediation for Managers and Executives

Catalog description

Conflict is an inherent part of organizational life. Nevertheless, organizational members often lack the adequate skills necessary to manage and resolve the host of tensions and disagreements that arise at work. Negotiation is a broad category that encompasses direct negotiation between two or more parties, mediation, and arbitration to help settle disputes. This course is designed to develop and strengthen students' conflict resolution skills with a focus on the mediation of organizational conflicts. As such, the course will provide students with a theoretical and practical understanding of the mediation process. This foundation will then be used to apply mediation concepts and principles to everyday workplace conflict. By understanding how to properly set expectations, adapt to the needs of the disputing parties, channel emotions in a productive way, and help the parties to problem solve in a way that addresses everyone's interests, students will be better able to handle the inevitable workplace conflict and prevent it from escalating.