Managing Operations

Catalog description

Focuses on managing processes: actions that convert inputs into outputs. Almost any business function can be modeled as a network of processes. The first part of the course examines processes, both individually and as part of a larger system. It also covers queuing theory and Monte Carlo simulation, both of which are particularly helpful for analyzing process capabilities. The second part of the course analyzes how goods and services are produced. In particular, it examines quality and lean operations, inventory and forecasting, and supply chain management. The second part also covers constrained optimization models, which provides information about handling finite resources. An overall common course theme is the deleterious effect of variability (in demand, supply, quality, or capacity) in complex systems. (MHA-EL)