Technological Change at Work

Catalog description

Artificial intelligence (AI), computers, and digital technologies including robotics, machine learning, large language models (LLMs), internet-enabled platforms, and other “high-tech” drivers of automation have revolutionized the nature and organization of work in the U.S., with material implications for workers and their families, among others. This upper-level course begins with a rhetorical inquiry into whether and when the technological change engendered by digitization, information technology, and AI benefits workers. We then consider the broader impact of recent technological advances on manufacturing and fabrication, low- and semi-skilled service work, i.e., restaurant servers and bus drivers, and even on expert and professional work like that to which most of you presumably aspire. Among the central themes is the notion that technology does not unilaterally act upon workers, their employers, or society-at-large. Rather, workers, managers, customers, institutions, and policymakers shape which advances take hold and which do not, the ways that these technologies are deployed in the workplace, and the ways that society can actively mitigate the costs to technological advancement while harnessing its benefits.