Human Resources Management

Catalog description

Hospitality is a people-first industry. To remain competitive, service firms need to understand how their employees influence the firm's performance and create long-term competitive advantages. Therefore, companies need to find, develop, and retain talented and skilled people who are dedicated to providing a consistent, brand-focused, customer experience across all functions of the organization. Successful service firms understand that their HR function plays a key role in their overall success. In this course, you will gain a deeper understanding of the policies, procedures, and systems required to attract, select, develop, and retain quality employees in today's hospitality industry. To achieve this objective, you will analyze the major environmental factors that affect employees' lives, the firm's HR function, and the company's day-to-day and operations. You will conduct a labor market analysis and identify an HR function's competitive position and priorities. You will then apply these concepts to design a strong, sustainable talent attraction and selection system that focuses on job needs, brand consistency, and promoting brand culture.