Introduction to Hospitality

Catalog description

This course explores the hospitality industry through the hotel sector, highlighting key management challenges in the service industry. Through the perspectives of operators, managers, consumers, travelers, owner-investors, and policymakers, students will examine the strategic, operational, financial, and human resource dimensions that drive hospitality management. By integrating real-world insights and industry best practices, the course fosters a deep understanding of service excellence, market dynamics, and innovation within a competitive global landscape. Designed for executives and professionals, this course equips participants with the analytical tools and leadership skills necessary to navigate complexities and drive success in the evolving hospitality sector.