Special Topics in Services Management: What to Do About Other People

Catalog description

This course invites you to go beyond the academic understanding of the hospitality industry into the personal realm. It will challenge you by studying one of the hardest parts of life: dealing with others. This course examines the origins of hospitality, hospitality as a competitive business advantage, and hospitality as a function of character over circumstance. The goal is to explore the power and range of hospitality as a basis for leadership. To do so, we will practice the art of turning toward others. We will test two hypotheses: That making money and caring for humans are not at odds with one another; and that you are not as different as you may hope, or alone as you may fear.