Quality and Performance Management in Healthcare

Catalog description

This course provides an introduction to concepts and topics related to quality and performance management principles in healthcare. Students are introduced to performance management principles including human resource, operational and financial management of healthcare. Additionally, students are introduced to quality and patient safety principles including topics in error reporting systems and disclosure, principles of human error and human factors engineering, and the ability to apply quality improvement initiatives within a health system. Students will apply the didactic knowledge learned in the course through interprofessional team activities that include: root cause analysis and failure mode effect analysis.