Communication Conflict and Persuasion

Catalog description

This course examines communication and conflict in intrapersonal, interpersonal, intercultural, and organizational contexts. Topics covered include conflict styles and strategies for conflict resolution, including collaboration, mediation, and negotiation. The course also considers the role of persuasion in the management of conflict, particularly its role in successful negotiation. Major theories of conflict resolution and persuasion are also addressed. Recommended Prior Courses: ORG470 and HRM470. As of 19-20 Fall Trimester, this course is available only to declared BSCOM majors and Strategic Communication specializations.