Managing Service Operations

Catalog description

Prepares students for operations management opportunities in service industries such as financial services, entertainment, hospitality, logistics services, and health care. Focusing on the management of service operations, this course will explore topics in three modules: 1) understanding services, 2) designing the service enterprises, and 3) managing service operations. Sample topics include service strategy, new service development, service quality, service facility location, managing capacity and demand for services, managing waiting line and queuing models, and managing service projects. Equips students with the concepts and tools necessary to effectively manage a service operation, and should provide entrepreneurially-inclined students with the foundation to open their own service businesses. Prer., ACCT 2020, QUAN 2020. Business students only, Junior standing.