Property Management

Catalog description

Three lecture. Introduction to the direction and control of housekeeping operations, personnel and facilities management, problem solving techniques, and guest security and safety. Students will be able to: identify staffing needs for housekeeping department; develop an organizational chart for the housekeeping department; analyze supply needs and identify the steps in the procurement process; develop a plan for the administration and distribution of supplies; list the principles of linen room management; analyze guest problem scenarios and synthesize possible solutions; evaluate employee and guest environment in terms of safety; implement interior design techniques for guest satisfaction; create a full circle management plan; identify requirements for MSDS and OSHA; identify daily routines and subroutines for housekeeping; define procedures for opening the house; evaluate housekeeping inventories; determine proper procedures for controlling housekeeping expenses; differentiate physical plant operations; evaluate the various plant operations as the pertain to electrical and HVAC systems; identify safety issues pertaining to water and wastewater management.