Google IT Support Professional I

Catalog description

Five lecture. This is the first in a 3-class series at Coconino Community College aimed to have students earn the Google IT Support Professional Certificate. Students must complete the entire 3-class series (CIS 132, CIS 134, and CIS 136) in sequential order and within the shortest time-period possible (e.g. a consecutive Fall and Spring semester sequence). In addition to “passing” each class, students must meet all Google defined grading thresholds for quizzes and hands-on labs to complete the full program and receive the Google IT Support Professional Certificate. In this class (CIS 132) students will complete the first two Google courses in the program; Course 1: Technical Support Fundamentals and Course 2: The Bits and Bytes of Computer Networking. Students will be able to: understand how the binary system works; assemble a computer from scratch; choose and install an operating system on a computer, understand what the Internet is, how it works, and the impact it has in the modern world; describe how applications are created and how they work under the hood of a computer; apply common problem-solving methodologies and soft skills in an Information Technology setting; describe computer networks in terms of a five-layer model; understand all of the standard protocols involved with TCP/IP communications; apply powerful network troubleshooting tools and techniques; identify network services like DNS and DHCP that help make computer networks run; understand cloud computing, everything as a service, and cloud storage.