Professionalism in Health Care Settings

Catalog description

Three lecture. Introduces the health occupations student to essential workplace communication and behavioral skills that foster the provision of quality patient care, team work, and employee job satisfaction. Students will be able to: define and clarify values related to the role of the health care worker; identify varying cultural, social, and ethnic values in the health care environment; identify critical work ethic skills and commitment to the job; analyze the importance of self-image and assertiveness for the health care employee; identify behaviors associated with workplace conduct; describe appropriate workplace appearance; prepare a resume and job application; demonstrate effective preparation for and interviewing behavior; describe key features of workers’ rights and responsibilities; analyze team characteristics and dynamics; list skills needed to be an effective team member; discuss the impact of change on teams and teamwork; critique the importance of diversity in team membership; participate in team-building activities; manage time and stress; discuss the importance of professional growth and advancement; describe basic defense mechanisms; practice basic communication skills; role-play a therapeutic interview; demonstrate communication that fosters dialogue and information-sharing. This course has additional learning outcomes; please see the course syllabus for a full list of outcomes. Prerequisite(s): ENG 098 or higher English course or placement above ENG 098.