Customer Service II: Essentials 0 Units 24 lecture hours

Catalog description

The Customer Service II: Essentials course introduces learners to and expands upon the basics of customer service and communication. Students will learn how to conduct themselves professionally in an American work setting and how to communicate effectively with coworkers and customers. Additionally, students will learn techniques, such as emotional awareness and conflict management resolution in order to develop and maintain positive outcomes in a professional or business environment. Open entry/exit.