Quality Management

Catalog description

Explore the impact of the quality movement on our world during recent decades for both manufacturing and service organizations. Learn how to build and continuously improve quality and customer value throughout the supply chain. Review the contributions of those who are considered prime movers in the quality revolution, including Deming, Crosby, Juran, and Taguchi. Examine current developments in the field and practice using Quality Management techniques, tools, and processes including Lean, Six-Sigma, SPC, ISO 9000, business process improvement, QFD, and others. Restrictions: 3B, 2A, 2B, 1A, 1B This course was previously listed as BADM 323