NETA 135

Information Technology Support Desk Concepts 4 Credits. 3 Lecture Hours. 2 Lab Hours

Cincinnati State Technical and Community College · UGRD · Fall 2026

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Catalog description

A course on fundamental operations and procedures of an information technology support desk. Topics include: product evaluation, roles and responsibilities, support management, needs assessment, and troubleshooting. Prerequisites: IT 115 View Sections

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Class #cincinnati_technical_and-0570Fall 2026UGRD

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