Conflict Resolution: Essential Communication Skills

Catalog description

This course focuses on actively developing practical communication and conflict resolution skills, designed to be inclusive across diverse contexts, from individual to international interactions. Students will acquire a comprehensive toolkit, including empathetic and active listening, non-violent communication, assertion, reframing, facilitation, negotiation, mediation, interactive conflict resolution, and alternative dispute resolution methods like circle processes and facilitation basics. Special emphasis is placed on identifying and surmounting barriers to effective communication, nurturing productive techniques, and fostering comfort with conflicts. This course recognizes the significance of adapting these skills across diverse contexts, emphasizing the need for effective application in various cultural settings. Counts as a Communication Intensive course.