Desktop Support Technician

Catalog description

In this Information Technology (IT) course on desktop support students will acquire skills required by information technology professionals who support end users and troubleshoot desktop environments. Students will learn the fundamentals of computer hardware and maintenance. Key topics will include computer troubleshooting with an emphasis on the installation and configuration of Windows client machines within a domain infrastructure. Students will develop necessary soft skills to educate computer end users to help them solve hardware problems on client computers. They will also attain basic technical skills to collaborate with the Windows enterprise administrators, security administrators, and server administrators to implement a modern desktop environment that meets the needs of a business organization. This course is geared toward the CompTIA A+ and Microsoft Modern Desktop Administrator industry certifications.