Human Resources Management in Service Organizations.

Catalog description

This course examines management practices across service organizations including healthcare, hospitality, and related industries. Students explore critical functions such as recruiting, selecting, orienting, training, and retaining quality staff. The course addresses contemporary challenges facing service managers, including rising labor costs, competition for talent, changing employee attitudes, evolving customer expectations, and regulations impacting human resources policies. Emphasis is placed on developing expertise in managing multiple operational functions while maintaining service quality and organizational effectiveness in diverse service delivery environments.