Management in Service Organizations.

Catalog description

This course explores essential management functions: planning, organizing, staffing, leading, and controlling -- specifically within service organizations like healthcare, hospitality, and related industries. Students learn fundamental principles, techniques, and tools used by managers in these sectors. The course examines how internal and external factors impact managerial processes and decision-making. Emphasis is placed on understanding the manager's role in delivering quality services while addressing the unique operational challenges and stakeholder needs typical of service-oriented organizations.